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Frequently
Asked Questions
Reasons to Buy
Auto Insurance :
[ 1. Why should I buy auto insurance?
]
[ 2. What auto insurance coverages
are required and what are the minimum limits I can purchase
to satisfy Arizona's financial responsibility requirements?
]
[ Top ]
|
Ways to
Reduce Premium :
[ 1. I have not had any accidents or
violations, so why do my auto insurance premiums continue
to increase? ]
[ 2. Is there any way that I can reduce
my premiums? ]
[ Top ] |
Liability
Coverage :
[ 1. What is covered under Bodily Injury
coverage? ]
[ 2. Does Property Damage coverage provide
coverage to fix my vehicle if the other driver is at fault
and has no insurance? ]
[ 3. Will my policy provide coverage
if my teenage son, who does not have a license yet, or a relative
from out of town, drives my car and has an accident? ]
[ 4. What coverage is provided if I
pull a trailer with my vehicle? ]
[ 5. What coverage is provided by my policy if I buy a vehicle to replace
an existing vehicle on the policy during the policy term?
]
[ 6. Is there any coverage provided
if I buy an additional vehicle during the policy term? ]
[ 7. Will my minimum limit Arizona policy
protect me if I drive to another state that requires higher
minimum liability limits? ]
[ 8. Will my personal auto policy provide
coverage if I use my vehicle for business purposes? ]
[ 9. Will my personal auto policy provide
coverage if I use my vehicle as a car pool vehicle? ]
[ 10. If I go on vacation and rent
a vehicle, will my Arizona auto policy provide coverage while
I am driving the rental vehicle or must I purchase coverage
from the rental company? ]
[ 11. Will my Arizona personal auto
policy provide coverage if I drive my vehicle into Canada?
]
[ 12. Will my Arizona personal auto policy provide coverage if I drive
my vehicle into Mexico? ]
[ Top ] |
Property
Damage Coverage :
[ 1. What is covered under Comprehensive
coverage? ]
[ 2. What is covered under Collision
coverage? ]
[ 3. I have an older vehicle which I
do not care to insure for comprehensive and collisions coverages.
Is there any reason why I should carry higher than minimum
liability limits? ]
[ 4. How is the deductible for Comprehensive
or Collision coverage applied? ]
[ 5. To whom do I pay the deductible
if I have a Comprehensive or Collision loss? ]
[ Top ] |
Medical
Payments Coverage :
[ 1. What is covered under Medical Payments
coverage and to whom does the coverage apply? ]
[ 2. If I already have health insurance,
do I need to carry Medical Payments insurance on my auto policy?
]
[ Top ] |
Uninsured
and Underinsured Motorist Coverages :
[ 1. What is the difference between
Uninsured and Underinsured Motorist coverages? ]
[ 2. If everyone in Arizona is required
to purchase liability coverage, why do I need Uninsured Motorist
coverage? ]
[ Top ] |
Miscellaneous
Coverages :
[ 1. What does Rental Reimbursement
coverage provide, and does it provide coverage if I take my
vehicle to a shop for mechanical repairs? ]
[ 2. What coverage does full glass or
safety equipment coverage provide? ]
[ Top ] |
Borrowed or
Rented Vehicles :
[ 1. If I borrow a car from a friend
or relative for a short time while my vehicle is being repaired,
will my policy cover me while I am driving the borrowed car?
]
[ 2. What do you mean by primary and
excess basis? ]
[ 3. If I rent a truck to move my personal
property, will my personal auto policy provide any coverage
for the rental truck? ]
[ Top ] |
Accidents,
Thefts or Other Losses :
[ 1. If my vehicle was damaged in an
accident that was not my fault, how can I recover my deductible?
]
[ 2. My vehicle was stolen along with
some personal items which were in the vehicle at the time.
Does my auto policy provide any coverage for the personal
items? ]
[ 3. What should I do if I have an accident?
]
[ 4. What should I be aware of when
getting my vehicle repaired after an accident? ]
[ 5. I recently totaled my vehicle in
an accident. In addition to the Collision coverage afforded
under my own policy, what additional settlement options apply?
]
[ Top ] |
Cancellation
or Nonrenewal :
[ 1. What are the reasons for which
my policy can be canceled? ]
[ 2. For what reasons can my policy be nonrenewed? ]
[ 3. What can I do if I have been declined
for insurance coverage, or my policy has been canceled or
nonrenewed and I feel that the declination, cancellation or
nonrenewal was unfair or in violation of the law? ]
[ 4. What can I do if I have a complaint in general regarding my auto insurance?
]
[ 5. What can I do if my policy has been canceled or nonrenewed and I can't
find another insurer that will write insurance for me? ]
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| Introduction
|
While different insurers use different
terms in naming some of the coverages they offer, we have
used the terms that are most often used. These questions and
answers only address issues in general and are not intended
to be specific. Customers for insurance should carefully read
their policies and consult with an insurance agent or producer
or insurer to determine the exact coverages required.
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| Reasons to Buy
Auto Insurance |
- Why should I buy auto insurance?
Before you can register a vehicle in Arizona, you must
show proof of financial responsibility. This can be in
the form of a certificate of insurance, a bond, or certificate
of deposit or cash in the amount of $40,000.
[ Top ]
- What auto insurance coverages
are required and what are the minimum limits I can purchase
to satisfy Arizona's financial responsibility requirements?
The required coverages in Arizona are Bodily Injury and
Property Damage. The minimum required limits are $15,000
per person and $30,000 per accident for Bodily Injury
and $10,000 per accident for Property Damage.
[ Top ] |
| Ways to
Reduce Premium |
- I have not had any accidents
or violations, so why do my auto insurance premiums continue
to increase?
An insurer's premium increases are a direct reflection
of the countrywide or statewide pool of losses that the
insurer experiences. The losses of the few within the
insurer's pool of policyholders are paid for by all policyholders
within the pool. This is the basic premise upon which
the concept of insurance is based and without which no
insurance would be available. This does not mean that
your own favorable loss experience cannot be recognized.
Various insurers give numerous discounts to policyholders
which recognize their excellent driving records. (See
next question for type of discounts.) Other reasons for
the increase in the cost of auto insurance are attributable
to the costs to settle losses such as the costs to repair
vehicles and the medical costs for injured persons which
continue to rise. The increase in lawsuits is also a major
factor in insurer rate increases.
[ Top ]
- Is there any way that I can
reduce my premiums?
Take advantage of the discounts offered by your insurer.
Most insurers provide discounts for at least some of the
following: accident free drivers discount; a package discount
for insuring your home and auto with the same insurer;
multiple auto discount; good student discount; nonsmokers
discount; and passive restraint discount (for vehicles
with air bags or automatic seat belts). You may also consider
higher deductibles for your comprehensive and collision
coverages.
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| Liability
Coverage |
- What is covered under Bodily
Injury coverage?
This coverage pays for bodily injury to others for which
you become legally responsible due to an auto accident
in which you were involved. It does not pay for bodily
injury you may sustain. You would need to have Medical
Payments coverage in order to have the injuries you sustain
in an auto accident covered under an auto policy.
[ Top ]
- Does Property Damage coverage
provide coverage to fix my vehicle if the other driver
is at fault and has no insurance?
No. Property Damage coverage protects you for damage you
may cause to the vehicles or property of others. You would
need to have Collision coverage on your auto policy in
order to have coverage to fix or replace your vehicle
in this situation.
[ Top ]
- Will my policy provide
coverage if my teenage son, who does not have a license
yet, or a relative from out of town, drives my car and
has an accident?
As long as you give your permission, anyone who drives
your vehicle (as long as that person is not specifically
excluded) will be covered under your policy, but you will
need to review your policy to see what situations are
excluded.
[ Top ]
- What coverage is provided
if I pull a trailer with my vehicle?
In most cases, if the vehicle pulling the trailer is covered
under the policy, the liability coverage will be extended
to the trailer if you own the trailer. However, Physical
Damage (comprehensive or collision) must be purchased
separately. You will need to review your policy for exceptions.
[ Top ]
- What coverage is provided
by my policy if I buy a vehicle to replace an existing
vehicle on the policy during the policy term?
If you replace your previously covered vehicle with a
private passenger auto, pickup or van, it will normally
have the same coverage as the vehicle it replaced. In
most cases, you will need to notify the insurer or its
agent or producer within 30 days or less of purchasing
the different vehicle. You will need to review your policy
to determine what notice requirements apply.
[ Top ]
- Is there any coverage provided
if I buy an additional vehicle during the policy term?
Most policies extend the coverage for an auto you already
have on your policy to an additional vehicle.
[ Top ]
- Will my minimum limit Arizona
policy protect me if I drive to another state that requires
higher minimum liability limits?
In most caese, your Arizona policy limits will be interpreted
to provide at least the minimum limits required by the
laws of the state in which you are operating your vehicle.
You should review your policy to make certain this is
the case
[ Top ]
- Will my personal auto policy
provide coverage if I use my vehicle for business purposes?
Some insurers may provide coverage for business use vehicles
depending upon the type of vehicle and its particular
use in business, but you may need to purchase a commercial
auto policy to receive the coverage you need. You should
consult with an insurer or insurance agent or producer
to determine the proper policy needed.
[ Top ]
- Will my personal auto policy
provide coverage if I use my vehicle as a car pool vehicle?
If you are in a share-the-expense car pool, your policy
will provide the same protection as if you did not use
your vehicle in a car pool.
[ Top ]
- If I go on vacation and
rent a vehicle, will my Arizona auto policy provide coverage
while I am driving the rental vehicle or must I purchase
coverage from the rental company?
If you vacation within the United States (and in most
cases Canada), for liability coverage, the policy carried
by the rental company will be primary (pay first), and
your policy will be excess (pay second) if the rental
company's limits are not enough to pay for the injuries
or property damages you cause. For physical damage to
the rental vehicle, some companies insurance allow the
broadest coverages you have under your comprehensive and
collisions coverages to apply to the rental vehicle, subject
to the deductible stated in your policy. Before renting
the vehicle, you should check with your insurer or insurance
agent or producer to determine if your coverage applies
to the rental vehicle.
[ Top ]
- Will my Arizona personal
auto policy provide coverage if I drive my vehicle into
Canada?
Most Arizona personal auto policies will provide coverage
for driving in Canada, but you should review your policy
or contact your insurer or insurance agent or producer
before driving into Canada to determine if your coverage
applies in Canada.
[ Top ]
- Will my Arizona personal
auto policy provide coverage if I drive my vehicle into
Mexico?
Mexican law requires that you purchase separate liability
coverage from a Mexican insurer before operating your
vehicle in Mexico. Your Arizona personal auto policy may
provide some limited coverage on a limited basis (within
25-50 miles of the Mexican border), but this coverage
does not meet the insurance requirements of the Republic
of Mexico. Failure to purchase proper Mexican liability
insurance may result in many hours in a Mexican jail or
a heavy fine if you are involved in an accident while
operating your vehicle in Mexico.
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| Physical Damage
Coverages |
- What is covered under Comprehensive
coverage?
Some of the coverages provided under Comprehensive include
theft of all or part of the vehicle, glass breakage, and
damage due to fire, windstorm, hail, water, falling objects,
vandalism, explosion, or hitting a bird or animal.
[ Top ]
- What is covered under Collision
coverage?
Collision coverage pays if your auto collides with an
object, including another car, or if it overturns. Your
insurer will pay to repair these damage even if the collision
is your fault.
[ Top ]
- I have an older vehicle
which I do not care to insure for comprehensive and collisions
coverages. Is there any reason why I should carry higher
than minimum liability limits?
If you have assets you need to protect, you may want to
carry higher than minimum liability limits to protect
yourself from lawsuits by a person or persons you may
injure in an accident.
[ Top ]
- How is the deductible for
Comprehensive or Collision coverage applied?
The deductible for Comprehensive or Collision applies
to each loss that occurs to your vehicle. A deductible
is the dollar amount you will have to pay toward the loss
before the insurer begins to make payments on the loss.
[ Top ]
- To whom do I pay the deductible
if I have a Comprehensive or Collision loss?
You will pay the deductible to the repair facility.
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| Medical Payments
Coverage |
- What is covered under Medical
Payments coverage and to whom does the coverage apply?
You will need to read your policy for a complete description
of the coverage provided. Basically, Medical Payments
coverage provides coverage for necessary and reasonable
medical and funeral expenses incurred as the result of
an automobile accident up to the limit stated in the policy
for you or passengers in your vehicle.
[ Top ]
- If I already have health
insurance, do I need to carry Medical Payments insurance
on my auto policy?
Even though you have major medical insurance, you may
still wish to carry some medical payments insurance to
cover deductibles and co-payments which are not covered
by your health insurance plan.
[ Top ] |
| Uninsured
and Underinsured Motorist Coverages |
- What is the difference
between Uninsured and Underinsured Motorist coverages?
Uninsured Motorist coverage protects you or passengers
in your vehicle for bodily injury you or your passengers
sustain in an accident involving a driver who has no liability
coverage. Underinsured Motorist coverage protects you
or passengers in your vehicle for bodily injury you or
your passengers sustain in an accident involving a driver
who has insufficient insurance to cover the injuries of
you or your passengers.
[ Top ]
- If everyone in Arizona
is required to purchase liability coverage, why do I need
Uninsured Motorist coverage?
Even though the law requires all motorists in Arizona
to carry liability insurance, not all Arizona motorists
have liability coverage in force. Also, motorists may
come into Arizona from other states or countries and not
have liability coverage on their vehicles.
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| Miscellaneous
Coverages |
- What does Rental Reimbursement
coverage provide, and does it provide coverage if I take
my vehicle to a shop for mechanical repairs?
Rental Reimbursement coverage provides a specified amount
for you to rent a vehicle while your covered auto is being
repaired or replaced after it has been damaged because
of a loss covered under Comprehensive or Collision. It
does not provide coverage for mechanical repairs that
result from mechanical breakdown that are not related
to a comprehensive or collision loss.
[ Top ]
- What coverage does full
glass or safety equipment coverage provide?
This coverage provides full repair or replacement of all
glass used in the windshield, windows, and doors, and
all glass, plastic or other materials used in the lights
of a motor vehicle without regard to any deductible.
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| Borrowed or Rented Vehicles
|
- If I borrow a car from
a friend or relative for a short time while my vehicle
is being repaired, will my policy cover me while I am
driving the borrowed car?
The policy covering the vehicle would be primary and in
most cases, your policy would cover the vehicle on an
excess basis. If no policy covers the borrowed car, most
companies will treat your policy as the primary coverage
for the borrowed car.
[ Top ]
- What do you mean by primary
and excess basis?
Primary means that policy will provide coverage first,
and excess means that policy will provide coverage after
the limits of the primary policy have been exhausted.
[ Top ]
- If I rent a truck to move
my personal property, will my personal auto policy provide
any coverage for the rental truck?
No. Most personal auto policies do not provide any coverage
for the rental truck.
[ Top ]
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| Accidents, Thefts or Other
Losses |
- If my vehicle was damaged
in an accident that was not my fault, how can I recover
my deductible?
If the negligent individual carried liability coverage,
you can recover your deductible from the negligent driver's
insurer.
[ Top ]
- My vehicle was stolen along
with some personal items which were in the vehicle at
the time. Does my auto policy provide any coverage for
the personal items?
Most policies do not provide coverage for personal items
left in a vehicle.
[ Top ]
- What should I do if I have
an accident?
You should discuss with your insurer or insurance agent
or producer what steps they recommend. Further, you may
wish to refer to your insurance identification card, as
the steps you need to follow may be listed on the card.
Generally you should first notify the police. Then write
down the names, addresses, telephone numbers and license
numbers of persons involved and of witnesses. Also write
down the license plate number and state of each vehicle
involved. Do not admit fault, and do not discuss the accident
with anyone except your insurer representative or insurance
agent or producer, or the police. Notify your insurance
agent or producer promptly. Cooperate and answer all questions
fully. Take notes whenever you talk with insurer employees,
your insurance agent or producer, lawyers, police or others
about the accident. Write down the date, times, names
and subjects you talked about and include all decisions
or promises made. Save your receipts for such items as
car rental or a hotel room if the accident happens out
of town, and save copies of all documents you send or
receive.
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- What should I be aware
of when getting my vehicle repaired after an accident?
Your insurer may not require you to travel unreasonably
to inspect a replacement auto, to obtain a repair estimate
or to have the vehicle repaired at a specific repair shop.
If you choose to have the repairs done at a facility which
charges more than several other independent shops, any
amount in excess of the settlement provided by the insurer
will be your responsibility.
[ Top ]
- I recently totaled my vehicle
in an accident. In addition to the Collision coverage
afforded under my own policy, what additional settlement
options apply?
On first party total loss situations, the insurer may
elect to offer either a replacement vehicle, which is
a specific comparable vehicle available to you, or a cash
settlement to purchase a comparable vehicle. The settlement
offer must include all applicable taxes, license fees
and other fees which apply to transfer of evidence of
ownership of the vehicle, at no cost other than any deductible
provided in the policy.
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